FAQ

All Sports Recovery was founded by two brothers who are fitness enthusiasts, whose focus is to help make recovery accessible to everyone and improve the overall quality of life. All of our products are tried and tested by our professional athletes to ensure our customers are getting the best quality product. Every product is fully covered under the manufacturer warranty and we offer 30 day returns on almost all products. Our priorities always begin with our customers, so feel free to reach out to us via call or email if you have any questions!

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • HSA and FSA Health Savings Cards

Shipping times will vary by vendor so please check the product pages and/or checkout page for the most up to date shipping lead times. If you need to expedite shipping, please give us a call at (855)-864-6442 and we will try to do our best to get it out faster.

Most of our product are able to be shipped internationally. However, there are certain restrictions on some products and those can only be shipped in the USA. Please send us an email at info@gocryosd.com to check on if your product can be shipped to an international address.

Most of our products are able to be shipped to HI, AK, and PR free of charge. This typically applies to our smaller items such as massagers, foam rollers, EMS machines, etc. However, there are certain restrictions on some larger product that will require an additional shipping charge post purchase. Please send us an email at info@gocryosd.com to check on your shipping rate to these states.

Yes. All of our products are guaranteed to come with the manufacturer warranty.

Yes we do. Most of our products have a no questions asked return policy as long as there is no damage. For product specifics, please view the product page for those policies. You can also view our We Accept Returns page for more information.

We have relationships with over 100 manufacturers in the recovery and PT space, if there is a specific product that we do not advertise, there is still a good chance we can get it for you. Feel free to call us at (858)-255-0699 or email us at info@gocryosd.com

We understand that unexpected things come up, so we always work with people as best we can. If you cancel an order before it is shipped & we have already processed your payment, you may be liable for the payment processing fee incurred on our end (2.9% of total order amount). In this scenario, you will be refunded for your order, minus the 2.9%. Please understand – we do not keep this to line our pockets; this fee is charged to us by payment processors when we process your payment and it does not get refunded to us by them in the event of a cancelled order/refund.

If you decide to cancel your order after it has already shipped, you (the buyer) will also be responsible for actual shipping costs to you and back to the manufacturer. You will also be liable for the payment processing fees incurred on our end (2.9% of total order amount).

Refunds will only be issued to the original credit card that you use when placing your order. Depending on your financial institution, refunds may take up to 1-2 weeks to return to your account. We typically see refunds be returned in less than 1 week, but this depends on your financial institution and is out of our control.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@gocryosd.comand we will work with the manufacturer in getting it fixed.

As soon as you place your order, you will receive an email from info@gocryosd.com with your confirmation details. Please keep this email for your records. After we receive your order we will being preparing your product for shipment. To get the most accurate shipping lead times, please view the product pages for this information.

Only customers residing in the state of North Carolina will be charged sales tax. Orders from outside North Carolina will not be charged sales tax.